Mystery Shopper Service – comprehensive reports, recommendations and training for any customer-facing business. Full support to achieve and retain 5* customer reviews and quality ratings.
Business owners often fail to act on customer feedback or complaints, with dismissive comments such as “You can´t please everyone”. This is complaceny because customer feedback is always a gift! Having your business experienced and assessed by an anonymous and independent Mystery Shopper can be enlightening for you and your staff. The comprehensive reports we provide will acknowledge and share the good practice, giving you and your staff the opportunity to see your business through the eyes of your customers and to rectify any poor practice.
Our bespoke training in Customer Service Skills can be delivered on your own premises and is instrumental in many of our clients having achieved national Awards success and multiple accolates from satisfied customers.